Legal
These policies govern your use of the INDATA platform, services, and websites operated by INDATA LLC.
These Terms of Service (the “Terms”) are a binding agreement between INDATA LLC (“INDATA,” “we,” “us,” or “our”) and the individual or entity that subscribes to our services or uses our websites (“you,” “your,” or “Customer”). By accessing or using the Platform, the Services, or any INDATA website — including weareindata.com and the customer dashboard at dashboard.indataplatform.com — or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.
1. Definitions
Platform — the fully managed, multi-site B2B ecommerce platform that INDATA builds and operates for Customers, hosted on WordPress and WooCommerce, including any storefronts, dashboards, integrations, and related infrastructure.
Services — the platform subscription, hosting, catalog management, ERP/CRM/PIM integration, support, marketing services, and any other services INDATA provides to a Customer.
Storefront — a Customer-branded website or online store operated on the Platform.
Customer Content — all data, product catalogs, pricing, images, text, customer records, orders, and other materials that Customer or its End Customers submit to, store on, or generate through the Platform.
End Customer — a buyer or visitor who interacts with a Customer’s Storefront.
Order Form — the plan selection, quote, proposal, or online sign-up through which Customer subscribes to a plan and Services.
2. The Services
INDATA provides a fully managed B2B ecommerce platform and related services for industrial manufacturers, distributors, and wholesalers. Depending on the plan selected, the Services may include custom-branded responsive design, content migration, managed hosting with SSL, an online product catalog with attribute search, real-time inventory and customer-specific pricing, secure checkout, payments and net terms, shipping configuration, one-click reordering, multi-site management, CRM and ERP integration, a proprietary dashboard, on-demand support, and marketing services such as SEO, paid advertising, email marketing, and lead generation.
The specific features available to you depend on the plan identified on your Order Form (currently the Standard, E-commerce, and Custom plans). INDATA may add, modify, or improve features over time, including security updates and platform upgrades, and will continue to operate the Platform on current, supported versions of its underlying software.
3. Accounts and Access
To use certain Services you must have an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current information and to keep it updated. Notify us promptly of any unauthorized use of your account. You are responsible for the acts and omissions of any users you authorize to access the Platform.
4. Fees, Billing, and Renewal
- Fees. You agree to pay the recurring monthly fee for your plan as set out on your Order Form. Standard and E-commerce plans are offered at published flat monthly rates; Custom plans are priced by quote. There are no setup fees, and INDATA does not take a percentage of your sales.
- Billing cycle. Fees are billed monthly in advance. The Services are offered on a month-to-month basis with no long-term contract.
- Automatic renewal. Unless cancelled in accordance with Section 5, your subscription automatically renews each month and your payment method is charged the then-current fee.
- Payment method. You authorize INDATA (and its payment processors) to charge your designated payment method for all fees due. You are responsible for keeping payment information current.
- Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, and similar taxes associated with the Services, excluding taxes on INDATA’s net income.
- Late or failed payments. If a charge fails or a payment is overdue, INDATA may suspend the Services after notice until amounts are paid. Amounts not under good-faith dispute and unpaid for 15 days may be subject to suspension.
- Price changes. INDATA may change its fees on at least 30 days’ notice. Changes take effect at the start of your next billing cycle following the notice period.
5. Term, Cancellation, and Suspension
These Terms begin when you first accept them or use the Services and continue until cancelled. Because the Services are month-to-month, you may cancel at any time, effective at the end of your current billing cycle, by contacting INDATA through your dashboard or at the contact details below. Fees already paid for the current period are non-refundable except where required by law, and cancellation stops future renewals rather than refunding the current month.
On cancellation or termination, INDATA will, for a reasonable period and on request, make Customer Content available for export so you can retain or migrate it. INDATA may suspend or terminate the Services for material breach of these Terms (including non-payment), unlawful use, or activity that threatens the security or integrity of the Platform. We will use commercially reasonable efforts to provide notice and an opportunity to cure where practicable.
6. Acceptable Use and Customer Responsibilities
You agree not to, and not to permit any user or End Customer to:
- Use the Services in violation of any applicable law or regulation, or to sell goods you are not authorized to sell;
- Upload or transmit malware, or attempt to gain unauthorized access to the Platform, other Customers’ environments, or related systems;
- Interfere with or disrupt the integrity or performance of the Platform;
- Infringe the intellectual property, privacy, or other rights of any third party;
- Use the Services to send unlawful, deceptive, or unsolicited communications.
You are responsible for the accuracy, quality, and legality of your Customer Content, for obtaining all rights and consents needed to use it on the Platform, for your products and the transactions you conduct through your Storefronts, and for your compliance with the laws that apply to your business, including consumer-protection, tax, and product regulations.
7. Customer Content and Data Ownership
You own your data. Your catalog, your customers, and your content remain yours. The Platform is built on open-source WordPress and WooCommerce, and you may export your data or move off the Platform at any time. There is no lock-in.
As between the parties, Customer owns and retains all rights in Customer Content. You grant INDATA a non-exclusive, worldwide license to host, copy, process, transmit, display, and otherwise use Customer Content solely as needed to provide, maintain, secure, and improve the Services for you and to comply with law. INDATA does not sell Customer Content and does not use it to build advertising profiles. Sections of the Privacy Policy below describe how INDATA handles personal information contained in Customer Content as a service provider.
8. Third-Party Services and Integrations
The Services may interoperate with third-party products and services you choose to connect, including CRM systems (such as HubSpot, Salesforce, and Zoho), ERP systems (such as SAP, Infor, Microsoft Dynamics, Oracle, and Epicor), PIM systems, payment processors, and shipping carriers (such as FedEx, UPS, and LTL providers). Your use of those third-party services is governed by their own terms and privacy practices, and INDATA is not responsible for them. You are responsible for maintaining any third-party accounts and credentials required for an integration to function.
The Platform itself relies on open-source and third-party software, including WordPress and WooCommerce, which are provided under their own licenses (including the GPL). Nothing in these Terms restricts your rights under those open-source licenses.
9. Payments and End-Customer Transactions
Where your plan includes ecommerce functionality, the Platform enables your End Customers to pay by methods you enable, which may include credit cards, ACH, purchase orders, and net terms. Card and ACH transactions are processed by third-party payment processors, and your use of those processors is subject to their terms. INDATA does not store full payment card numbers on the Platform beyond what is handled by the processor. You are solely responsible for fulfilling orders, honoring net terms and credit decisions you extend, handling refunds, returns, and chargebacks, and for the tax treatment of your sales.
10. Marketing Services
If you purchase marketing services (such as SEO, paid advertising, email marketing, or lead generation), INDATA will perform those services on a commercially reasonable basis. INDATA does not guarantee specific rankings, traffic volumes, lead counts, conversion rates, or revenue outcomes, as these depend on factors outside INDATA’s control, including search-engine and advertising-platform behavior, market conditions, and your own follow-up. You are responsible for the content and claims in materials you approve and for any advertising budgets paid to third-party ad networks.
11. Intellectual Property
INDATA and its licensors own all rights in the Platform, the INDATA dashboard, INDATA’s proprietary software, the INDATA name and logo, and the look and feel of INDATA websites, excluding Customer Content and excluding underlying open-source software governed by its own license. Subject to these Terms, INDATA grants you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription. Custom development INDATA performs for you is delivered for use with your Storefronts; ownership and licensing of bespoke custom work will be as set out in the applicable Order Form or statement of work. You may submit feedback, and INDATA may use it to improve the Services without obligation to you.
12. Confidentiality
Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use the disclosing party’s confidential information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and contractors who need it and are bound by similar obligations. Confidential information does not include information that is or becomes public without breach, was already known, is independently developed, or is rightfully received from a third party. This section does not limit disclosures required by law.
13. Warranties and Disclaimers
INDATA will provide the Services in a professional and workmanlike manner. Except as expressly stated in these Terms, the Services and Platform are provided “as is” and “as available,” and INDATA disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. INDATA does not warrant that the Services will be uninterrupted, error-free, or completely secure, or that they will meet every requirement, except as set out in any service-level commitment in your Order Form.
14. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data, arising out of or relating to these Terms, even if advised of the possibility. Except for your payment obligations, each party’s total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by Customer to INDATA in the twelve (12) months before the event giving rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law.
15. Indemnification
You agree to defend, indemnify, and hold harmless INDATA and its officers, members, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable expenses (including attorneys’ fees) arising from your Customer Content, your products and transactions, your use of the Services in violation of these Terms or law, or your breach of these Terms.
16. Changes to These Terms
INDATA may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or a notice in the dashboard or on this page, and will update the “Last updated” date. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Utah for any dispute not subject to other resolution, and each party consents to venue there. Before filing a claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting one another.
18. General
These Terms, together with any Order Form, are the entire agreement between the parties regarding the Services and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. A party’s failure to enforce a provision is not a waiver. You may not assign these Terms without INDATA’s consent; INDATA may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to INDATA may be sent to the contact details below.
19. Contact
INDATA LLC
476 W Heritage Park Blvd #104
Layton, Utah 84041
Phone: (801) 893-1676
Email: [email protected]